Frequently Asked Questions
Ordering
Do I need an account to place an order?
No — guest checkout is available. Creating an account lets you track orders, save addresses, and reorder faster.
Can I get a GST invoice?
Yes, every order automatically generates a GST-compliant invoice, available from My Account > Orders.
Is there a minimum order value?
No minimum for standard orders. Bulk/institutional pricing tiers apply automatically at the quantities shown on each product page.
Shipping
How long does delivery take?
Typically 2–7 business days depending on your location and courier serviceability. See our Shipping Policy for details.
Do you deliver pan-India?
Yes, through our courier partners.
Can I track my order?
Yes — tracking details are available in My Account > Orders > Track Order once your order ships.
Products
Are your products genuine?
Yes — all products are sourced from verified manufacturers and authorized distributors.
Are gloves/PPE sterile or non-sterile?
Check the product page — sterility and material are listed as product attributes and filters.
Do you provide bulk/institutional pricing?
Yes — bulk pricing tiers are shown directly on eligible product pages.
Returns & Payments
What is your return policy?
See our Return Policy — most unopened, unused medical supplies are eligible for return within the stated window; sterile/single-use items cannot be returned once opened, for safety reasons.
What payment methods are accepted?
Razorpay, PhonePe, UPI, credit/debit cards, net banking, and (where enabled) Cash on Delivery.