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Eligibility for Returns
- Unopened, unused products in original packaging may be returned within 7 days of delivery.
- Sterile, single-use items (e.g. syringes, needles, sutures, surgical dressings) cannot be returned once the packaging is opened, for hygiene and safety reasons, unless the item is defective or incorrect.
- Products marked “Non-Returnable” on the product page cannot be returned under any circumstances other than manufacturing defect.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, contact support@surgibasket.com within 48 hours of delivery with your order number and photos of the item/packaging. We will arrange a replacement or refund at no additional cost.
How to Request a Return
- Go to My Account > Orders and select the relevant order, or email support@surgibasket.com.
- State the reason for return and attach photos if the item is damaged/incorrect.
- Our team will confirm eligibility and share return instructions.
Refunds
Approved refunds are processed to the original payment method within 5–7 business days of the returned item passing quality inspection. Shipping charges are non-refundable unless the return is due to our error.